Terms of Service

1. Nature of Service

We provide 4WD vehicle recovery services across the Kapiti Coast and surrounding areas. This includes — but is not limited to — beach recoveries, hill and off-road recoveries, and getting vehicles back to a road where a tow truck can reach them. We are not a tow truck operator.

2. Best Efforts

All recovery work is carried out on a best-efforts basis. Every situation is different — sand, mud, water, slope, vehicle condition, weather, and access all affect what we can do. We will make every reasonable effort to recover your vehicle safely, but we cannot guarantee a successful outcome in every case.

3. Inherent Risks

Vehicle recovery in off-road environments carries inherent risks. These include but are not limited to:

• •Further damage to the vehicle being recovered (bodywork, underbody, drivetrain, towing points)
• •Damage caused by environmental conditions (sand, water, mud, rocks, terrain)
• •Mechanical failure of the vehicle during recovery
• •Personal injury to persons in or near the recovery area

By engaging our services, you acknowledge and accept these inherent risks.

4. Limitation of Liability

To the fullest extent permitted by New Zealand law, Kapiti Recovery is not liable for:

• •Any damage to your vehicle, its contents, or accessories arising during or as a result of the recovery process
• •Any indirect, consequential, or incidental loss (including loss of use, loss of income, or additional transport costs)
• •Any personal injury sustained during the recovery, except where caused by our gross negligence

You are responsible for ensuring all persons remain at a safe distance from recovery operations unless directed otherwise by us.

5. Vehicle Condition

We are not responsible for pre-existing damage or mechanical issues. Recovery operations may reveal or worsen existing damage that was not visible before the recovery began. By requesting our services, you accept this possibility.

6. Your Responsibilities

When engaging our services, you agree to:

• •Provide accurate information about your vehicle's location and condition
• •Follow all safety instructions given by our operator
• •Ensure all passengers and bystanders remain clear of the recovery area
• •Have authority to request recovery of the vehicle (i.e. you are the owner or have the owner's permission)

7. Payment

Payment is due on completion of the recovery. We will provide a quote or estimate where possible, but the final cost may vary depending on the complexity of the job. If additional equipment or operators are required, this will be communicated before proceeding where practical.

8. Cancellation

If you cancel after we have departed for your location, a callout fee may apply to cover our time and travel.

9. Privacy

We only collect the personal information needed to provide our services (name, phone number, location). We do not share your information with third parties except where required by law.

10. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.

11. Contact

If you have any questions about these terms, contact Vernon on 027 434 8734.